FAQs

UK Standard Delivery is: 3-5 days

Standard Delivery – £5.95 or FREE When your order is £150 or more*

* Delivery charges and free delivery thresholds may vary from time to time with promotional offers.

The carrier we use to deliver your parcel depends on its contents, value and weight.

All of our carriers will attempt a delivery at your front door before opting to leave the order with a neighbour, leave it in a safe place or take it back to the depot. In all cases of a failed delivery attempt, they will leave a card to let you know what they’ve done.

We aim to keep the widest possible variety of products in stock, some items we order in as special order. So, if you can’t find the product you need online just give us a call or drop us an email and we can get the most up to date order lead times for you.

This means we can order this item in as a special order item or that we are awaiting for the item to return into our stock. This may mean that our standard shipping times may be slightly longer.

Our customer service team will liaise with you from the point of order and keep you up to date on lead times and when you can expect to receive your order.